Unplanned downtime is costly and can be a security problem. Proactively monitoring and managing your IT infrastructure helps reduce system and network outages and helps you maintain a safe and efficient working environment.
BriteStar IT Managed Services minimizes downtime so you can worry about your customers, not desktops, servers, applications and networks. It keeps your users happy with a live call center to solve their problems fast.
BriteStar keeps your servers and networks operating at peak efficiency and solves your users’ computer problems quickly, while saving money. Our technicians keep you running smoothly by providing 24/7/365 support. Our monitoring applications and experienced staff keep your operations optimized, stable and available.
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Network OperationsOur remote management and monitoring keeps your servers and network devices running at peak efficiency. This gives you disaster recovery protection, backup of your on-site IT staff, and the assurance that your mission critical IT infrastructure is operating effectively. | Help Desk SupportOur certified technicians solve your users’ computer problems quickly with a domestic call-answering and troubleshooting service. You can provide your users economical off-hours, weekend and holiday support allowing you to focus on your business. | Printer MonitoringPrint and imaging management helps you improve device usage, control color costs, secure devices, and streamline supplies management through remote monitoring, troubleshooting and reporting. |
Help Desk
Our skilled technicians diagnose and resolve your problems quickly. We currently support 30,000 calls from across North America, and maintain an average:
- First-call resolution of 80%
- Response time of less than 2 minutes
- Abandon call rate of less than 2%
System & Network Monitoring
Technicians pay close attention to the servicing details of each issue, responding quickly with proactive telephone support and rapid response. Our Network Operation Center is SAS 70 Type II Certified.
Our remote services cover monitoring, administration and repair. We collect statistical data through inspection and monitoring to identify actual and potential network performance problems. We use this information to isolate issues, guarantee service levels, and provide you with advanced warning of potential problems.
The Remote Monitoring System (RMS) delivers around-the-clock support to ensure a high level of security through cost-effective management. It automatically supervises your critical system functions in real time, allowing our technicians to quickly get to the root of service disruptions.